Paying in and cashing out at BetNeptune: methods, times and checks

Five things to know

• For UK customers the operator lists PayPal, debit cards, Apple Pay, Trustly, paysafecard, Payz and MuchBetter.
• No credit cards for UK players, and no Skrill or Neteller in the UK either.
• Withdrawals show one business day of processing, then one to seven business days in transit depending on the method.
• Your first payout waits until you have shown photo ID.
• Skrill and Neteller deposits never qualify for bonuses, including the welcome offer.

Deposit methods

The Deposits page names eleven methods and calls every one instant. Several are for other countries, so we list them all with the page's own notes. Where it prints a limit, it uses "€ / $" rather than pounds; we have copied the figures and have not converted them.

Depositing runs through the Cashier: sign in, choose Deposit, pick a method and complete its form. The site says it emails a confirmation for every deposit and lists no deposit fees, though your bank or wallet provider may charge its own.

Choosing a method (our view)

Withdrawals go back to the method you paid in with, so start with one you are happy to be paid by. PayPal and debit cards are the simplest pairing. Trustly and Payz show quicker published transfer times than cards and PayPal. A paysafecard voucher is a neat way to cap spending, but it is not a withdrawal option, so you would still need a second method to cash out.

Withdrawal methods and published times

Seven payout methods appear on the Withdrawals page. For each, the operator prints how long processing takes and how long the transfer takes; we copy those figures, quickest first. We have not measured them, and the terms let the operator hold a payment until verification is done.

To cash out, open the Cashier, choose Withdrawal, select a method and submit. Three rules from the terms apply: the request sits as "Pending" for three business days and can be cancelled then; asking to withdraw while a bonus is still being wagered cancels the bonus; and no withdrawal is possible until at least one deposit has gone through.

Caps and minimums

Each account can withdraw up to €6,000 in a month, and no more than €3,000 of that in any week. Progressive jackpot wins are paid in full outside those caps, and the operator may lift the limits at its discretion. The terms write most hard limits in euros and use "$" to mean whatever currency your account is in. Neither payments page states a minimum withdrawal; the cashier shows it for your method.

Identity checks

ProgressPlay Limited verifies identity when you register and repeats the check whenever it has cause. A valid photo ID is required before a first withdrawal is processed. Further checks come if you change key details, if you ask for a payout to a method you never paid in with, or once your combined deposits and withdrawals across its network hit €2,000. Expect requests for proof of address from the last three months and proof that a card or wallet is yours; if you send a card photo, hide the security code and the eight digits in the middle. Upload early and a withdrawal never waits on paperwork.

Fees and dormant accounts

No fee is shown against any of the seven payout methods, from Instant Bank Payment and Trustly to PayPal and cards. It does show fees for crypto assets, although no crypto deposit method is listed. Any charge made by a payment provider falls on the player. After 12 months without a login, and 30 days' notice, an account is charged an administration fee of 5 euros a month, up to the balance held, so do not leave money sitting in an old account.

Names on your statement

A card deposit can appear as "Babaloo CASHOO.EU", "Babaloo Limited" or "ProgressPlay Limited", sometimes followed by a city. BetNeptune's pages describe Babaloo Limited as a payment processor; for most payout methods the reference given is "Babaloo Limited / ProgressPlay Ltd". That explains an unfamiliar line on a statement.

When a payment goes wrong

BetNeptune offers live chat and email support around the clock, and both payments pages link to its help centre. We cannot see accounts, so raise it with BetNeptune directly at www.betneptune.com; the login page explains where they are. The terms also describe a complaints procedure and an independent dispute service if support cannot resolve things.