Neptune Play sign up: what we cannot do, and how the BetNeptune route works

Registering with Neptune Play

Only AG Communications Limited can register customers for Neptune Play. We are a publisher with no sign-up form, no partnership with that company and no insight into whether it is taking new customers. The one thing we can offer is the public record:

Joining BetNeptune means a new, separate account

BetNeptune is run by ProgressPlay Limited, a different company with its own Gambling Commission licence. Registering there is a fresh start. Nothing you had elsewhere moves across, and nothing about a BetNeptune account reaches Neptune Play. We spell this out because a similar-sounding name can make it look like a rebrand. The register shows no such link.

Identity checks to expect

ProgressPlay Limited's terms ask for valid photo ID before it processes a first withdrawal. Expect more checks if you change key account details, if you ask for a payout to a method you have not used before, or once your deposits and withdrawals across its network add up to €2,000. Proof of address and proof that a card or wallet is yours may also be requested. Uploading documents on day one means a later withdrawal is not stuck waiting on paperwork.

One account per person

The terms allow a single account per person and say additional accounts opened by you, your immediate family or anyone in your household may be blocked or closed. If someone at your address already plays at BetNeptune or a sister site, read that section before registering.

Your first deposit and the welcome offers

There are two welcome offers, one for sport and one for the casino, each with its own rules. Both are on hold here while the operator's terms disagree: see operator terms. The casino package and its spins are covered on our free spins page. The operator also caps welcome offers at one sport brand and five casino brands across its network, so a bonus already claimed at a sister site can rule you out.

Age, location and blocks

Under-18s cannot hold an account: the terms say such accounts are closed with winnings voided. A "region not accepted" message from BetNeptune usually means a VPN or a connection from outside Great Britain. And if you registered with GAMSTOP, an active exclusion should stop the sign-up, which is what it is for. Our safer gambling page explains the options.

Already registered? The login page covers BetNeptune's sign-in window, and the review gives our overall view of the site.