About neptuneplay.net: a guide for UK players

What we do

People search for "Neptune Play" to log in, to find a bonus, or to work out what has happened to the brand. neptuneplay.net answers those questions with what the public record shows, says clearly what we cannot help with, and then describes one separate, UK-licensed brand, BetNeptune, for readers who want a place to play.

What we are not

We are not Neptune Play, which belongs to AG Communications Limited, and we have no link with that company. We are not BetNeptune either: ProgressPlay Limited runs it under a Gambling Commission licence, visible on the public register, and its own site is www.betneptune.com. We take no bets, hold no money and run no accounts.

Using this guide

Start with the operator

Read BetNeptune's terms before you deposit. For Neptune Play, consult the Gambling Commission register for its licence entry and contact its operator about your account.

Understand payout timings

Published withdrawal timings depend on the payment method. Allow for account checks and processing time before the transfer reaches your bank.

Account status and the register

A register tag alone does not explain whether your account is accessible. Contact AG Communications Limited about your Neptune Play balance or withdrawal.

Offers with their conditions

Any amount we mention travels with its key conditions and "18+ | New customers only | T&Cs apply | BeGambleAware.org", and with a note that it is BetNeptune's offer, not Neptune Play's.

Funding

Commission from BetNeptune when a reader joins through our buttons. That costs readers nothing and changes neither their terms nor our words; our funding page has the detail.

Safer gambling

We write about gambling, so we treat its risks as part of the job. Each page shows an 18+ marker, each footer links BeGambleAware, GamCare and GAMSTOP, and nowhere do we suggest gambling pays. Start with our safer gambling page if you are worried.

Reaching us

Corrections, media questions, link requests and privacy requests all go to webmaster@neptuneplay.net. Account problems belong with the operator concerned; our contact page explains why we cannot help with those.